Refund policy

Returns & Exchanges at 216Candle

We want you to love your 216Candle products! Here's everything you need to know about our return process.
✨ Quick Return Guide

  • 14-day return window from delivery date
  • Items must be unused and in original packaging
  • Have your order number handy

🎁 What Can Be Returned?

  • Unopened candles
  • Unopened room and car sprays
  • Items received damaged
  • Wrong items received

⚠️ What Cannot Be Returned?

  • Used or burned candles
  • Opened sprays
  • Custom/personalized orders
  • Final sale items

📦 How to Return

  1. Email us at customerservice@216candle.com
  2. Include your order number
  3. Tell us why you're returning
  4. We'll send you return instructions
  5. Pack items carefully in original packaging

💰 About Your Refund

  • Money back to your original payment method
  • Refunds processed in 5-7 business days
  • Original shipping costs not refunded
  • Return shipping costs are your responsibility

🎄 Holiday Shopping? Good news! Items purchased Nov 15 - Dec 24 can be returned until January 15th.
📸 Received a Damaged Item?

  1. Take photos
  2. Email us within 48 hours
  3. We'll send a free return label
  4. Replacement or refund once we receive it

🎀 Returning a Gift? No problem! Gift returns get store credit at current prices. Just have the order number or gift receipt ready.
📧 Need Help?

Pro Tips:

  • Keep your original packaging until you're sure you love your items
  • Check items upon delivery
  • Take photos if you notice any damage
  • Contact us right away with concerns